Terms and Conditions

Before publication, complete every highlighted field and obtain solicitor review, particularly of mixed digital content and service contracts, instalment plans and subscription arrangements. Appendix C contains the publication checklist and source notes. Appendices B and C are implementation and review material to remove from the customer version; Appendix A is the customer cancellation form.

1 Who we are and how to contact us

1.1 We are Knights Training Academy Limited, a company registered in England and Wales under number 06469123. Our registered office is Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY. We trade as Knights Training Academy or KTA. These company details were checked against Companies House on 9 November 2026.

1.2 Our trading office is St George’s House, Camberley GU16 6SY. The trading office is separate from our registered office. Until the trading address is completed, postal cancellations and notices can be sent to our registered office.

1.3 Website: https://knightstrainingacademy.com. Email for enquiries, cancellations, refund requests and complaints: info@knightsltd.co.uk

2 Scope and key definitions

2.1 These terms cover website use and paid online courses and qualifications purchased directly from KTA. Apprenticeships, publicly funded learning, college programmes and bespoke employer contracts require their own enrolment or funding documents; the paid course cancellation and fee provisions here do not impose fees on funded learners.

2.2 A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A business customer buys mainly for business purposes. A learner is the person taking the course; the purchaser may be a different person or organisation. We identify the contracting purchaser at checkout.

2.3 Digital content includes videos, downloadable learning resources and other material supplied digitally. Services include tutoring, learner support, marking, assessment and administration. A course may contain both. A fixed-price instalment plan spreads an agreed total course price over stated payments. A subscription charges for continuing supply under separately disclosed recurring terms.

2.4 Business customers must ensure their nominated learners understand the access, conduct and assessment requirements. The purchaser remains responsible for agreed fees. Business purchasers do not receive the statutory consumer cooling-off right merely because their learner is an individual. We do not treat an individual as a business customer solely because a course supports their career.

3 Your contract and order confirmation

3.1 Before purchase, we make these terms and the course-specific information available for you to read and retain. Your order is an offer to buy. A contract forms when we send an email expressly accepting it. An automated payment receipt alone is not acceptance unless it expressly says so. If we cannot accept an order, we return payments without undue delay and within 14 days.

3.2 Your contract consists of these terms, the course description and other information that forms part of the contract by law, the agreed order details and any specific terms disclosed and accepted before purchase. Expressly agreed course-specific terms take priority over inconsistent general provisions, but cannot override mandatory legal rights. We do not exclude binding statements or promises made before purchase.

3.3 We send confirmation by email in a form you can save, including the course, total price, payment schedule, access dates, included support and assessments, cancellation information and any early-supply consent. Keep this confirmation. A change to a website page alone does not change an existing purchase.

3.4 We identify and seek agreement to correct material pricing or description errors before acceptance. After acceptance, we do not substitute a higher price without agreement or remove your legal remedies.

4 Entry requirements and suitability

4.1 Course information will identify essential entry requirements, minimum age, language requirements, prior qualifications, equipment and any workplace, placement or practical evidence needed. It will identify the awarding organisation and qualification reference where applicable, and distinguish regulated qualifications from CPD or attendance certificates.

4.2 Provide accurate enrolment and identity information and tell us promptly about any difficulty meeting the published requirements. We will answer reasonable suitability questions before purchase. Your duty to check requirements does not excuse inaccurate advice, misleading descriptions or our own failure to carry out agreed eligibility checks.

4.3 An adult purchaser must place orders for learners under 18, and any necessary parent or guardian consent and safeguarding arrangements must be completed. Course-specific age and awarding organisation requirements still apply.

4.4 If essential entry requirements cannot be met, we will explain the options and any legal right to cancel or receive repayment. We will not automatically forfeit all fees regardless of the cause or work supplied.

5 Course delivery and what is included

5.1 We supply the course described when you buy it, normally through LearnWorlds. Before purchase we state the learning format, expected study commitment, support channels, assessment method, included assessment attempts, practical requirements, certification arrangements and any compulsory additional costs.

5.2 Teaching, assessment or completion dates expressly agreed as essential remain binding. Where no delivery time is fixed, we supply services within a reasonable time. Payment does not guarantee a pass, employment, professional registration, a licence or acceptance by another organisation unless we expressly promise that outcome.

5.3 You must arrange any workplace access or third-party participation expressly identified as your responsibility before purchase. We remain responsible for delivering our own obligations with reasonable care and skill.

6 Twelve months of access

6.1 Unless a different period is clearly stated and agreed before purchase, course access lasts 12 calendar months from the date access is first made available to you. We confirm the start and expiry dates by email. If you choose to delay supply until after the cooling-off period, access starts when it is made available after that delay.

6.2 Access includes the materials, support and assessment opportunities described for that period. Any shorter awarding organisation registration or final assessment deadline must be clearly disclosed before purchase. The access period and payment schedule are separate: completing early does not itself reduce a fixed course price, and paying by instalments does not extend access.

6.3 Plan your studies to finish within the access and assessment deadlines. Non-use, slow progress or expiry does not itself create a refund entitlement. We may offer an extension at an agreed price, subject to qualification availability; no extension charge applies without agreement.

6.4 We will give reasonable notice of expiry. If a failure for which we are responsible materially prevents study, we will provide an appropriate extension or other legally required remedy without charge. An extension cannot replace a refund where the law entitles you to one.

7 Technical requirements and LearnWorlds

7.1 Technical requirements

To access our online courses, you need:

- A reliable internet connection capable of streaming videos and uploading assessment files.

- A desktop or laptop computer running an operating system that still receives security updates. We recommend using an up-to-date version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.

- JavaScript and essential cookies enabled in your browser.

- An active email account and software capable of opening PDF documents and preparing and uploading work in the formats specified for your course.

- Speakers or headphones for audio content. Where your course includes video meetings, recorded evidence or remote observations, you will also need a working microphone and camera.

Some learning materials may be accessible on smartphones and tablets. We recommend a desktop or laptop for written assignments, evidence uploads and assessments. Any compulsory device or software requirements will be stated in the course information before purchase.

Courses are accessed through LearnWorlds. Only resources expressly made available for download may be downloaded; other materials require an internet connection and are available during your agreed access period.

Any additional requirements for video meetings, specialist software or remotely supervised assessments, including installation requirements, equipment, restrictions and additional costs, will be disclosed before purchase.

If you use assistive technology or need an accessible format or reasonable adjustment, contact us before purchasing where possible so we can discuss compatibility and support. You may also request support after enrolment. Your statutory rights remain unaffected.

7.2 You provide a suitable device and internet connection meeting the disclosed requirements. Tell us about access problems promptly so we can investigate. We do not guarantee compatibility with every device, but remain responsible for compatibility or functionality we promised or were legally required to disclose.

7.3 LearnWorlds and other providers support delivery; your course contract remains with KTA. We will give reasonable notice of planned maintenance where practicable and work to restore interrupted access. Third-party failures do not automatically remove our contractual responsibility or your statutory remedies.

8 Prices and Stripe payments

8.1 Before you order, we display the total price in pounds sterling, including VAT where applicable and all compulsory charges. We identify included registration, assessment and certificate fees. Optional extras, resits, extensions and replacement certificates require a disclosed price and your agreement before charging.

8.2 Payments may be processed through Stripe. You must use an authorised payment method. Any authority to collect scheduled payments is limited to the amount and schedule you agree; it is not permission to collect unspecified charges.

8.3 New advertised prices do not change an accepted order. We do not deduct Stripe processing charges or impose a refund administration fee from refunds required by law. 

9 Fixed price instalment plans

9.1 Where offered, the checkout and confirmation state the total fixed course price, initial payment, number and amount of instalments, due dates and final payment date. This is a purchase of the identified course for that total price, paid over time. It does not renew after the last agreed payment.

9.2 Stripe may use recurring payment technology or describe a collection schedule as a subscription. That technical label does not determine the legal agreement. We must accurately describe and configure the actual product. A continuing membership cannot be converted into a fixed-price purchase simply by calling its payments instalments.

9.3 After any applicable cancellation right has expired or been validly lost, choosing to stop studying or deleting an account does not by itself cancel instalments lawfully due under a valid fixed-price contract while we continue to make the agreed course available. Your rights arising from our breach, non-supply, misrepresentation or unfair terms remain unaffected.

9.4 If a contract is lawfully cancelled or terminated, we adjust or stop future collections as required. We claim only sums legally due and credit relevant savings or replacement income where required; we do not automatically demand the entire unpaid balance as a penalty. No term permits double recovery.

10 Genuine subscriptions

10.1 An automatically renewing membership or other genuine subscription is offered only with a separate subscription schedule disclosed before purchase. It must specify the recurring price, billing interval, any trial and price afterwards, minimum term, renewal date, cancellation route, notice deadline and when access and charges end. Without an expressly agreed renewal arrangement, a fixed course purchase does not automatically renew.

10.2 You may cancel a genuine subscription through the cancellation route in its schedule or by emailing the contact in section 1. We acknowledge the request and confirm its effective date. Deleting an account is not a substitute for a clear cancellation request, but we will act on any clear notice we receive.

10.3 Cancellation stops renewal and further charges from the effective cancellation date, subject only to a lawful, clearly disclosed minimum commitment. Access continues for the paid period unless a legal remedy requires otherwise. Any rights to cooling-off, a refund or repayment for non-supply take priority.

11 Failed payments and financial difficulty

11.1 If a payment fails, we notify you of the amount and offer a reasonable opportunity to pay or discuss a genuine dispute. Contact us promptly if you need a payment arrangement. We may agree one in writing, without promising a reduction in the course price.

11.2 After notice and a reasonable opportunity to remedy non-payment, we may suspend relevant access proportionately while an undisputed sum remains overdue. Immediate restriction may be necessary for fraud or security. We explain the reason and how to restore access; suspension does not create a new fee or automatically accelerate future instalments.

11.3 We use lawful and proportionate collection steps for sums actually due. We do not impose automatic collection costs, penalties or blanket non-refundable charges. A payment dispute or chargeback does not itself justify retaliation or the loss of legal rights.

12 Your statutory fourteen day cancellation right

12.1 If you are a consumer buying online, you normally have the right to cancel a service or non-tangible digital content contract without giving a reason until the end of 14 calendar days after the day the contract is made. For example, a contract made on 1 March normally has a deadline at the end of 15 March. Early supply can affect this right only as explained in sections 13 and 14.

12.2 To cancel, send a clear statement to info@knightsltd.co.uk or to Knights Training Academy Limited at the registered office in section 1. You may use Appendix A, but do not have to. A clear notice sent before the deadline is sufficient; our approval, a particular form and a reason are not required. Include enough information for us to identify the purchase.

12.3 If we fail to give legally required cancellation information, the cancellation period can extend for up to 12 months beyond the normal deadline. If we provide it during that extension, the right normally ends 14 days after you receive it. We do not rely on a normal deadline where the law extends it.

12.4 A valid cancellation ends future payment obligations for the cancelled supply, apart from lawful amounts for early services under section 14. For mixed courses, the effect on each element and on the overall contract must follow the applicable law. We do not assume that access to one video cancels all rights for the course.

13 Immediate digital content supply

13.1 Before supplying paid digital content during the cancellation period, we ask for your express consent to early supply and your express acknowledgement that your statutory cancellation right for that digital content will be lost once supply begins. These choices must be active, separate from general acceptance of the terms and recorded. A pre-ticked box, general terms acceptance or logging in alone is insufficient.

13.2 Where the legal requirements are met, the statutory cooling-off right for that digital content is lost when supply begins following the consent and acknowledgement. We confirm your consent and acknowledgement in a durable form such as email. This does not remove rights concerning faulty, misdescribed or unlawfully supplied content.

13.3 If required consent, acknowledgement or confirmation is missing, we will not charge for digital content supplied during the cancellation period when you exercise a valid cancellation right. If you do not consent to early supply, we delay it until the cancellation period ends.

13.4 A course containing tuition, support or assessment is not treated entirely as digital content merely because it is delivered online. The appropriate treatment of the package and any genuine allocation of its price must be established before sale. 

14 Services starting during the cancellation period

14.1 Tuition, support, assessment or other services begin during the cancellation period only if you expressly request this. We explain any proportionate payment obligation in advance. If you do not request early services, we wait until the period ends.

14.2 If you validly cancel after requesting early services but before they are fully performed, you pay only a lawful proportionate amount for services actually supplied up to your cancellation notice, compared with the full contractual service. The agreed total price is the basis unless excessive, when market value applies. We explain the calculation and do not automatically retain registration, administration or awarding organisation fees.

14.3 You bear no cost for early services if you did not expressly request them or we failed to give the required cancellation and proportionate cost information. We do not retrospectively create a request or charge.

14.4 The service cooling-off right is lost through full performance during the period only if performance began at your express request and you acknowledged in advance that full performance would end that right. Starting support or registering a learner does not alone fully perform a year-long teaching and assessment service.

15 No discretionary refunds after the applicable period

15.1 Once the applicable statutory cancellation period has expired, or the relevant right has been validly lost, we do not offer discretionary cash refunds for a change of mind, lack of time, personal or employment changes, non-engagement, choosing another provider, failure to pass or failure to complete within the access period.

15.2 Where we have supplied the course as agreed, completing only a small part or never using available access does not itself entitle you to a refund. Fixed-price instalments remain subject to section 9. Genuine subscriptions remain subject to their lawful cancellation terms.

15.3 This policy does not exclude any legal or express contractual entitlement. It does not prevent refunds, price reductions, repair, replacement, repeat performance, damages or termination where legally available because of defective content, poor services, non-delivery, misrepresentation, an unfair term or another breach. We assess such claims on their merits rather than rejecting them under a blanket no-refund rule.

16 Refund calculations and payment

16.1 For a valid cooling-off cancellation, we reimburse payments due to be returned without undue delay and no later than 14 calendar days after being informed of your decision. Only lawful deductions described in sections 13 and 14 apply. We provide a clear explanation of any retained amount and cancel collections that are no longer due.

16.2 For a statutory price reduction under the Consumer Rights Act 2015, any refund is paid without undue delay and within 14 days beginning with the day we agree you are entitled to it. Other legally required refunds follow the relevant legal deadline. We will not delay recognition of an entitlement unreasonably.

16.3 We use the original payment method unless you expressly agree otherwise, with no refund fee. A reason is not required for cooling-off cancellation; for a defect or breach claim, please explain the issue so we can investigate. We may request proportionate evidence, but do not make unnecessary documents a barrier to rights.

16.4 Credit or deferral is optional and cannot replace a refund legally due unless you freely agree to a lawful alternative. We do not require you to waive unrelated rights or accept confidentiality as a condition of a statutory refund.

17 Course credit transfers and deferrals

17.1 If there is no refund entitlement, we may offer course credit, a transfer or a deferral at our discretion. No entitlement arises until we confirm the offer in writing and you accept it. A previous concession does not promise a future one.

17.2 The written offer specifies the credit value, eligible courses, fair expiry date, any price difference, whether it is transferable, how it affects existing access and instalments, and any agreed administration cost. No undisclosed cost applies. Credit is not redeemable for cash except where required by law or expressly agreed.

17.3 A deferral does not automatically pause payments or restart 12 months of access. The agreed new dates and payment treatment must be stated. Any offer must take account of applicable equality duties, reasonable adjustments and existing contractual promises.

18 Assessment and certification

18.1 You must meet the published learning outcomes, assessment criteria, identity checks and awarding organisation rules. Evidence must be authentic and your own. Plagiarism, impersonation, fabricated workplace evidence and prohibited use of artificial intelligence may be investigated under a fair malpractice process. We tell you the applicable rules before assessment.

18.2 We explain submission deadlines, assessment attempts included, feedback arrangements, resits, observations, moderation and external verification. Additional assessment or certificate charges require advance disclosure and agreement.

18.3 Certificates are issued or arranged after successful completion and required verification. We explain expected issuing times and delays. We do not promise an awarding organisation decision or guarantee a pass. Any restriction on certification for unpaid fees must be lawful, disclosed and consistent with awarding organisation requirements.

18.4 You may challenge an assessment decision using our assessment appeals procedure and, where applicable, the awarding organisation’s route. Raising an appeal or complaint does not automatically extend access; we will make reasonable arrangements where our delay would otherwise prejudice the appeal or your legal rights.

19 Support accessibility and reasonable adjustments

19.1 We provide the tutoring and support described before purchase through the stated channels. We do not promise continuous tutor availability unless expressly included.

19.2 Tell us about disability, accessibility or additional learning needs before purchase or as soon as they arise so we can discuss reasonable adjustments. We comply with applicable equality law and awarding organisation rules, without charging you for adjustments we are legally required to make.

19.3 We consider reasonable evidence and keep sensitive information appropriately confidential. Adjustments support fair access and assessment; they do not remove essential competence requirements. We explain decisions and available review routes.

20 Safeguarding and learner welfare

20.1 We take safeguarding concerns about children and adults at risk seriously. Report concerns through designated safeguarding lead, safeguarding email, or telephone. For immediate danger contact emergency services.

20.2 We use appropriate professional boundaries and approved communication channels. Learners must not engage in harassment, exploitation, discrimination, threats or abusive behaviour. We may act promptly to protect people, including proportionate temporary restrictions and referrals to appropriate authorities where necessary and lawful.

20.3 We cannot promise absolute confidentiality where disclosure is needed to protect someone or meet a legal duty. Information is shared only on an appropriate lawful basis and with those who need it. Safeguarding reports and complaints will be handled sensitively and without retaliation.

21 Accounts conduct and security

21.1 Keep your account information accurate and login details secure. Use only your own account and report suspected unauthorised access promptly. We do not automatically make you responsible for every unauthorised payment or security incident.

21.2 Do not share logins, disrupt systems, introduce malicious code, scrape restricted materials, impersonate others, send spam or upload unlawful or infringing content. Treat staff and other learners respectfully. You remain free to make a fair complaint, give an honest review or exercise legal rights.

21.3 We may monitor relevant platform activity and communications for delivery, safeguarding, security and assessment integrity as explained in our privacy notice. We do not claim unrestricted surveillance or ownership of all communications.

22 Suspension withdrawal and termination

22.1 For a material breach we normally explain the concern, give you a reasonable opportunity to respond and, if capable of remedy, a reasonable opportunity to correct it. Urgent temporary suspension may be necessary for safety, security, suspected fraud or serious malpractice. We review restrictions promptly and provide reasons unless a lawful restriction prevents disclosure.

22.2 Permanent withdrawal or termination must be justified and proportionate. We consider evidence and relevant awarding organisation rules. There is no automatic forfeiture of all paid fees or automatic entitlement to every future payment.

22.3 If we end a course without your fault and cannot supply what was agreed, we refund the unsupplied part and provide any additional remedy required by law. If termination follows your breach, any retained fee or claim is limited to sums lawfully due, taking account of fairness and relevant costs saved.

22.4 You may request account closure at any time, but course cancellation and fee consequences follow the applicable contract and law. We retain records where necessary under lawful retention requirements. Closing an account does not erase a timely cancellation notice or complaint.

23 Intellectual property and learner submissions

23.1 KTA and its licensors own or license the website and course materials. You receive a personal, non-exclusive, non-transferable right to use the supplied materials for your own learning during the agreed access period. Downloaded materials may be kept for personal study where the course permits, subject to these restrictions and lawful exceptions.

23.2 Do not sell, publish, share accounts for, or commercially reuse protected materials without permission, except where law permits. Statutory copyright exceptions remain available. You may link to public website pages lawfully, without suggesting endorsement or bypassing access controls.

23.3 You retain rights in your own submissions. You give us the limited permission needed to store, copy, mark, moderate, verify and share them with relevant assessors or awarding organisations for course delivery and quality assurance. Marketing use requires separate permission where required. You do not waive moral rights generally by submitting work.

24 Privacy cookies and third parties

24.1 Knights Training Academy Limited processes personal information under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018 as amended. Our privacy notice explains purposes, lawful bases, recipients, retention, international transfers, safeguards and your rights: https://knightstrainingacademy.com/privacy.

24.2 Data may be processed for enrolment, delivery, assessment, certification, safeguarding, security and payment administration, including through LearnWorlds, Stripe and awarding organisations. Their roles and any international processing must be explained accurately in the notice. This contract does not treat all processing as based on consent.

24.3 Marketing consent, where required, is separate and optional. Non-essential cookies and similar technology require consent where applicable. Refusing marketing or optional cookies does not remove your paid course entitlement. See https://knightstrainingacademy.com/cookies 

24.4 For data protection requests contact info@knightsltd.co.uk. You may complain to the Information Commissioner’s Office at https://ico.org.uk. Third-party websites have their own notices and terms; linking does not endorse them. Use of a supplier does not displace our responsibility for our contract.

25 Complaints assessment appeals and dispute resolution

25.1 You may raise concerns directly with your tutor or submit a formal complaint to the contact in section 1. You do not have to approach the tutor first. Give your name, course, the issue and the outcome sought, with relevant evidence where available. We provide reasonable help with accessible complaint methods.

25.2 We acknowledge formal complaints within five working days and aim to give a substantive response within 20 working days. If more time is needed, we explain why and give an updated date. 

25.3 If dissatisfied, request escalation to Senior Leadership. We provide a reasoned final response. Assessment appeals and awarding organisation complaints follow the relevant published procedures and deadlines; we will identify those routes where applicable.

25.4 Where a dispute remains unresolved, we provide in a durable form the ADR information required by the law then in force, including relevant available arrangements and whether we are obliged or willing to participate. You retain the right to seek advice and use the courts without being compelled by these terms to accept binding arbitration.

26 Quality legal remedies and liability

26.1 Digital content must be of satisfactory quality, fit for any purpose made known and accepted, and as described. Services must be provided with reasonable care and skill and comply with binding information. Nothing here excludes the protections of the Consumer Rights Act 2015 or other mandatory rights.

26.2 For defective digital content you may be entitled to repair or replacement, or an appropriate price reduction, potentially the full price, where the statutory conditions are met. Services may require repeat performance or a price reduction, potentially the full price. Other remedies may apply, including compensation for qualifying damage caused by digital content. These rights continue after a cooling-off period or valid digital content waiver.

26.3 We are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. A loss is foreseeable if obvious or contemplated by both parties when the contract was made. We do not impose a general cap limiting consumer compensation to the course price.

26.4 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded. We do not exclude responsibility for our suppliers performing our obligations, or for our own inaccurate descriptions and promises.

26.5 For business purchases, these terms contain no separate financial liability cap or business loss exclusion. Any bespoke business terms require express agreement and solicitor review. This does not give business customers statutory consumer rights they do not otherwise hold.

27 Changes disruption and withdrawal of courses

27.1 We may make reasonable updates to reflect law, qualification standards or technical and educational improvements, provided these do not materially reduce the promised course or your rights. We give reasonable notice of changes affecting your studies.

27.2 A material adverse change to an existing purchase requires your agreement unless law permits otherwise. If we cannot deliver the agreed course, we discuss suitable alternatives. You may decline an alternative and receive repayment for the unsupplied part and any further remedy required by law.

27.3 For serious disruption outside our reasonable control, we notify you, take reasonable steps to reduce its effect and explain revised delivery arrangements. Such events do not permit indefinite retention of money for supply that will not happen. If the delay is substantial or defeats an essential agreed deadline, you may end the affected contract and receive the repayment or other remedy due.

27.4 New versions of these terms apply to future contracts from their stated effective date. They do not retrospectively change earlier purchases, consent records or cancellation rights. Existing contracts change only by lawful agreement or as required by law.

28 General provisions and governing law

28.1 We may transfer our obligations only where your contractual protections are preserved. We notify you and remain responsible for any obligations the law does not permit us to transfer. You may not transfer a learner place without agreement and satisfaction of qualification requirements; we consider reasonable requests fairly.

28.2 If a term is unlawful or unenforceable, it does not bind you; the remainder continues so far as legally possible. A delay in enforcing a right does not waive it. These terms do not exclude reliance on actionable representations or mandatory rights.

28.3 English and Welsh law governs the agreement, subject to mandatory consumer protections that apply in your place of habitual residence. Consumers may bring proceedings in the courts available to them under applicable jurisdiction rules, including their home courts in Scotland or Northern Ireland where applicable. For business customers, the courts of England and Wales have exclusive jurisdiction.

29 Acceptance and records

29.1 Before placing an order, you must be given the opportunity to read and save the terms and the complete course and payment information. The payment button must clearly indicate an obligation to pay. Account registration alone does not create an obligation to buy a course.

29.2 Acceptance of these terms is separate from an early digital content consent, an early service request and any optional marketing consent. We keep appropriate records of the version accepted, order details, consent wording, active choices, dates and confirmation supplied, subject to lawful retention and data protection requirements.

29.3 Please contact us using section 1 if you need an accessible copy or clarification. Your legal rights do not depend on accepting an additional waiver, and these terms cannot retrospectively validate missing consent for an earlier purchase.

KTA Terms and Conditions