Housing & Property
Our Housing & Property courses are designed to give professionals the knowledge, confidence and practical skills needed to succeed in a fast-changing sector. Covering compliance, residential sales, lettings, social housing, block and leasehold management, and professional development, our flexible online training helps individuals and organisations stay informed, meet their responsibilities and deliver consistently high standards of service.
Course Catalogue
Core Compliance
Protection and UK GDPR in Housing and PropertyTitle
Equality, Diversity and Inclusive Services
Consumer Protection and Material Information
Complaints Handling and Effective Resolution
Safeguarding Adults in Housing and Property
Safeguarding Children and Families
Lone Working and Personal Safety
Managing Aggression, Abuse and Challenging Behaviour
Residential Sales
Anti-Money Laundering for Estate Agents
Customer Due Diligence, PEPs and Sanctions
Material Information in Property Listings
Market Appraisals and Ethical Instructions
Offers, Negotiation and Best Practice
Sales Progression from Offer to Completion
Property Misdescription and Misleading Practices
Referral Fees, Transparency and Conflicts of Interest
Residential Lettings
The Renters’ Rights Act: Operational Essentials
Setting Up and Managing Residential Tenancies
Tenant Referencing, Right to Rent and Discrimination
Tenancy Deposits and Dispute Prevention
Client Money Protection and Financial Controls
Property Standards, Hazards and Fitness for Habitation
Repairs, Access and Landlord Responsibilities
Ending Tenancies and Managing Possession
Social Housing
Introduction to Social Housing
The Consumer Standards and Regulatory Framework
Tenant Engagement and the Transparency, Influence and Accountability Standard
Awaab’s Law, Damp, Mould and Hazard Response
Offers, Negotiation and Best Practice
Housing Allocations and Lettings
Rent Arrears, Income Recovery and Financial Vulnerability
Antisocial Behaviour, Case Management and Community Safety
Domestic Abuse and the Role of Housing Professionals
Managing Vulnerability and Reasonable Adjustments
Professionalism, Conduct and Tenant-Facing Competence
Block & Leasehold Management
Introduction to Leasehold and Block Management
Understanding Leases, Covenants and Responsibilities
Service Charges: Principles and Administration
Section 20 Consultation and Major Works
Building Safety Duties for Residential Property Managers
Fire Safety in Residential Blocks
Managing Contractors and Communal Repairs
Resident Communication, Complaints and Disputes
Right to Manage, Enfranchisement and Management Structures
Client Money, Reserve Funds and Financial Governance
Professional & Management Skills
Writing Effective Housing and Property Case Notes
Difficult Conversations with Residents and Customers
Managing and Escalating Risk
Ethical Decision-Making for Property Professionals
Managing Remote and Mobile Housing Teams
Learning from Complaints and Service Failures
Training Built Around Your Organisation
Knights Training Academy can create tailored online learning packages for employers across the housing and property sector.
Combine courses from across our catalogue to create learning pathways for different roles, departments and levels of responsibility.
Accredited Courses
Level 3 Diploma in Residential Property Lettings & Management
Level 3 Diploma in Professional Sale of Residential Property
Managing and Escalating Risk
Level 2 Principles of Team Leading
Level 3 Leadership & Management
Level 2 Customer Services
Copyright © 2026