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- hello@knightsltd.co.uk
- Mon - Fri: 9:00 - 17:00
Key topics covered in your course include:
This course is suitable for learners aged pre-16 and above.
There are no specific prior learning requirements, however you may find it helpful if you have already achieved a Level 1 qualification.
Upon completion of this course, you will hold a Level 2 Certificate in Principles of Customer Service.
You may choose to obtain employment within a customer service role, or progress on to:
This course includes:
• Fully remote friendly
• Delivered 121 or groups
• Enroll at any point throughout the year
Are you interested in developing the necessary skills to work in the customer service sector? Our Level 2 Certificate in Principles of Customer Service provides you with the fundamental skills to work effectively in a customer service role.
You will develop an understanding of how to manage information, problem solve and support customer events. Upon receipt of this qualification, you will feel confident in using the skills you have learned within a customer service job role.
